Lead the daily operations of a team of global Disaster Response Coordinators, ensuring consistent execution, sound judgment, and high-quality output.
Coach, mentor, and develop team members through ongoing feedback, performance management, and career development planning.
Establish clear expectations, workflows, and quality standards across the team.
Identify performance trends and gaps, implementing targeted coaching and training to drive continuous improvement.
Foster an inclusive, accountable, and high-performing team culture.
Own the design and delivery of team programming, including agendas and content for team gatherings, training, and offsites to drive alignment and growth.
Ensure smooth day-to-day operations, including disaster queue management, escalation handling, and workload balancing.
Take ownership of critical operational tasks while remaining agile in response to emerging needs and shifting priorities.
Partner with the Disaster Response Lead to execute team priorities, processes, and tooling enhancements.
Lead the team in delivering company-wide and strategic initiatives aligned with organizational goals.
Collaborate with Senior Coordinators to refine global operational workflows, driving consistency and excellence across regions.

A minimum of 8 years in formal leadership and direct supervision roles, with global leadership experience being a strong advantage.
Strong experience in formal coaching, development, and training.
Demonstrated business acumen and ability to align team execution with organizational priorities.
Exceptional written and verbal communication skills, with the ability to convey complex information clearly and effectively.
Outstanding attention to detail, a proactive approach to problem-solving, and a track record of reliable follow-through.
Willingness to work weekends and adjust to flexible hours to effectively support a 24/7 team spanning three regions.
Capacity to work unexpected hours during critical situations or emergencies.
Availability to travel occasionally as required.

Disaster Response Manager

Key skills