Execute membership strategies and recommend continuous improvements
Lead processes for acquisition, onboarding, renewal, reinstatement, and retention
Identify and convert new member opportunities aligned with growth goals
Oversee day-to-day membership operations for accuracy and efficiency
Ensure high-quality, timely support for current and prospective members across channels
Establish and maintain service standards that drive responsiveness and satisfaction
Address escalated member issues and ensure effective resolution and follow-up
Support member-facing activities tied to key initiatives, including the annual conference
Serve as the lead resource for membership data and AMS-related processes (Nimble preferred)
Oversee data integrity efforts, including audits, data governance, and quality control
Identify and implement automation and efficiency improvements
Ensure the member portal delivers a seamless, effective user experience
Partner on member communication strategies that support engagement, retention, and value realization
Ensure accuracy and effectiveness of membership-related content across platforms
Drive participation in programs, events, and member benefits
Perform other related duties and special projects as assigned

Membership Manager

Key skills