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Membership Manager at VAI | Vertical Aviation International | JobVerse
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Membership Manager
VAI | Vertical Aviation International
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Membership Manager
Alexandria, Virginia, United States of America
Full Time
2 weeks ago
No Visa Sponsorship
Apply Now
Key skills
Project Management
Communication
About this role
Role Overview
Execute membership strategies and recommend continuous improvements
Lead processes for acquisition, onboarding, renewal, reinstatement, and retention
Identify and convert new member opportunities aligned with growth goals
Oversee day-to-day membership operations for accuracy and efficiency
Ensure high-quality, timely support for current and prospective members across channels
Establish and maintain service standards that drive responsiveness and satisfaction
Address escalated member issues and ensure effective resolution and follow-up
Support member-facing activities tied to key initiatives, including the annual conference
Serve as the lead resource for membership data and AMS-related processes (Nimble preferred)
Oversee data integrity efforts, including audits, data governance, and quality control
Identify and implement automation and efficiency improvements
Ensure the member portal delivers a seamless, effective user experience
Partner on member communication strategies that support engagement, retention, and value realization
Ensure accuracy and effectiveness of membership-related content across platforms
Drive participation in programs, events, and member benefits
Perform other related duties and special projects as assigned
Requirements
Bachelor’s degree or equivalent experience
5+ years in membership, associations, or customer-focused roles
Proven experience with membership growth, retention, and engagement strategies
Proficiency with an AMS (Nimble preferred) and data/reporting
Strong analytical, organizational, and project management skills
Excellent communication and member service skills
Demonstrated ability to improve processes and manage multiple priorities
Ability to work cross-functionally and support events
Benefits
medical, dental, and vision plans where we pay 100% of the employee premiums
A retirement plan with a generous match
tuition reimbursement
ability to work remotely
Apply Now
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