Shop Support Manager
Canada
Full Time
2 weeks ago
$65,000 CAD
No Sponsorship
Key skills
CommunicationSales
About this role
Role Overview
- Work directly with Business Owners to improve shop performance
- Get into locations regularly, build trust, and influence behaviour
- Identify gaps in operations, service, and sales, then fix them
- Drive revenue through better execution of the model (service, retail, experience)
- Hold people accountable without damaging relationships
- Support rollout of new programs and initiatives
- Use data (NPS, sales, KPIs) to guide decisions and action
Requirements
- 2–5 years in retail, hospitality, or service-based operations
- Multi-unit experience is a bonus, not required
- Strong communication and relationship-building skills
- Comfortable with travel across the GTA and eastern Canada
Benefits
- Health benefits
- RRSP matching
- Product perks