Junior Customer Success Manager – APAC

Role Overview

• Managing clients on all levels: technical, business, and product and help them succeed in their goals.
• Managing and growing relationship with Key Client (stakeholders).
• Identifying opportunities and potential challenges.
• Providing clients with training and webinars.
• Introducing clients to the new features and handling new feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.

Requirements

• Native/Bilingual Chinese (Mandarin) and advanced English.
• Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres.
• Basic understanding of KYC will be a big plus.
• Proficiency in Google Sheets / MS Excel.
• Strong analytical skills and proactive approach.

Benefits

• Remote-first, trust-based culture.
• True flexibility with working hours.
• Extra time off including personal days and holidays.
• Fair and transparent pay, benchmarked to the market.
• Opportunities for personal development and learning.
• Team offsites fully covered to collaborate in person.