Senior Manager, UX

Role Overview

• Lead and mentor a multi disciplinary UX team of UI designers.
• Manage competing priorities across multiple workstreams, making informed trade off decisions and ensuring the team stays aligned to strategic objectives.
• Utilize tools such as Jira to oversee workflow, track progress, and maintain visibility across UX initiatives.
• Own the UX strategy and delivery for digital products, ensuring experiences align with business goals and customer needs.
• Partner with Business and Product Engineering to shape requirements, define user journeys, and establish design direction.
• Oversee the creation of wireframes, prototypes, user flows, interaction patterns, and high fidelity designs.
• Champion user research, competitive analysis, customer feedback and usability testing to validate concepts and continuously improve digital experiences.
• Act as a traffic manager for UX work intake, prioritization, and routing—ensuring the right resources are assigned and timelines remain on track.
• Establish and maintain a consistent design system, ensuring visual and interaction standards across platforms and follow the global Mapfre Brand guidelines.
• Advocate for accessibility, inclusive design, and UX best practices across all customer facing products.
• Use analytics and insights (qualitative + quantitative) to inform UX decisions, optimize flows, and drive measurable improvements.
• Collaborate with executive stakeholders to communicate UX strategy, present design work, and influence prioritization.
• Foster a culture of innovation, design excellence, and customer advocacy.

Requirements

• Bachelor’s Degree or Master’s degree in Human Computer Interaction (HCI), Interaction Design, Digital Media, or a related field.
• 8+ years of UX design experience, including at least 2–3 years in a leadership or people management role.
• Strong portfolio demonstrating expertise in web and mobile UX, complex workflows, and enterprise level design.
• Hands on experience with modern design tools such as Figma, Sketch, Adobe XD, InVision, or similar.
• Deep understanding of UX research methods, usability testing, and design thinking practices.
• Strong ability to translate customer insights and business requirements into elegant, simple solutions.
• Excellent communication skills with the ability to influence at all levels of the organization.

Tech Stack

• Invision

Benefits

• Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
• Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities.
• Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.