Analyze current business processes to identify inefficiencies, bottlenecks, and improvement opportunities, leveraging methodologies such as Lean, Six Sigma, and process mapping
Develop and implement automation, standardization, and workflow optimization strategies that improve accuracy, reduce cost, and strengthen operational controls
Document processes and build clear SOPs to ensure consistency, compliance, and scalability
Lead workstreams composed of analysts, SMEs, technology partners, and operations leaders
Gather business requirements, define scope, and support implementation planning in partnership with senior leadership
Facilitate workshops, training sessions, and change adoption activities to support process transitions
Ensure all process changes align with regulatory expectations, risk frameworks, and internal policy requirements
Partner with risk, compliance, and audit teams to validate control effectiveness and document mitigations
Define and track KPIs to measure effectiveness of process changes, including cycle time, accuracy, cost efficiency, and service-level outcomes
Produce clear reporting for leadership to inform operational and strategic decision‑making
Contribute to modernization initiatives including system upgrades, data integration improvements, and AI-enabled workflows, consistent with 2026 financial services trends
Support customer-journey and experience-driven process enhancements aligned with evolving digital expectations

5-7+ years of experience in process improvement, operations, or financial services
Experience leading process optimization or automation workstreams
Knowledge of financial operations, service workflows, and back-office systems
Strong analytical and problem-solving skills; able to use data to evaluate processes
Solid understanding of Lean Six Sigma (LSS) process improvement methodologies and change management
Proficiency in process mapping tools and data analysis platforms
Excellent communication and facilitation skills
Ability to lead cross-functional teams in dynamic environments
Bachelor's degree in business, Engineering, Operations, or related field preferred
Lean Six Sigma (Green Belt or higher) preferred
Bilingualism (English and French) is an asset

health, dental, mental health, vision, short
and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program (including holidays, vacation, personal, and sick days)

Manager, Business Process Improvement

Key skills