Own and grow total Agency headcount through disciplined manpower planning, recruitment execution, and net growth management.
Lead agency recruitment strategy and delivery, ensuring a strong pipeline of quality new agents aligned to business growth priorities.
Drive new agent activation by improving early engagement and readiness, with clear focus on 3–90 days and 6–90 days activation milestones.
Strengthen new agent retention, particularly within the first 3–6 months, by partnering closely with agency leaders on onboarding, coaching, and support interventions.
Improve new agent productivity, including excellent agent production and participation/performance in the Financing Agent Program, contributing directly to the overall performance of the Malaysia Agency Team.

At least 8–10 years of experience in agency distribution, recruitment, sales management, or manpower development, preferably within financial services or insurance.
Proven track record in driving agency headcount growth, recruitment outcomes, and new agent activation and retention.
Strong stakeholder management skills, with experience partnering senior agency leaders to influence performance and productivity outcomes.
Analytical and results‑driven, with the ability to track recruitment and productivity metrics and translate insights into actionable strategies.

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

Recruitment Director

Key skills