Ensure accurate and timely generation of tenant utility bills (electric, water, thermal, gas).
Maintain accountability for assigned sites and ensure bills are released on time, every time.
Review and verify utility billing data to ensure accuracy and compliance with site-specific billing structures.
Investigate and resolve billing discrepancies quickly and effectively.
Identify opportunities to streamline billing processes and improve overall efficiency.
Maintain and update billing records and documentation as needed.
Provide internal support and training on tenant billing procedures, systems, and best practices.
Collaborate with other internal departments to ensure smooth and accurate billing workflows.
Take full ownership of billing cycles and deliverables—accuracy and consistency are key.
Stay organized, manage time effectively, and work well under pressure in a fast-paced environment.

Minimum 2 years of utility billing experience, specifically with tenant billing (electric, water, thermal, gas).
Strong proficiency in Microsoft Excel (must be skilled in functions like VLOOKUP, pivot tables, and IF statements).
Strong attention to detail and high degree of accuracy in numbers.
Proven time management skills and ability to meet strict deadlines.
Excellent communication and interpersonal skills.
Strong problem-solving skills and a proactive, can-do attitude.
Ability to work independently and take ownership of assigned responsibilities.
Must be flexible and capable of multitasking under pressure.
Passion for numbers and a high level of accountability.

Billing Analyst – Utilities

Key skills