Channel Management: Responsible for the operation and performance of renegotiation platforms (e.g., Serasa, Acerto and Acordo Certo).
Data Intelligence: Monitor key KPIs such as conversion rates, agreement breakage, average ticket size and cash recovery.
Process Optimization: Lead the mapping and automation of workflows to ensure scalability.
Technical Interface: Collaborate on system integration projects, ensuring the integrity of payment posting, cancellation and agreement workflows.
Governance: Ensure the entire operation is aligned with credit policies and current regulatory standards.

Bachelor’s degree in Business Administration, Economics, or a related field.
Intermediate Excel skills and experience with data visualization tools (Power BI or equivalents).
Previous experience in digital collections channels or high-volume collections.

Differential:

Behavioral profile:

Excellent interpersonal communication skills to interact across different levels and team profiles.

Desired:

Profit sharing: Celebrating results is part of Cogna’s culture.
Meal or food allowance: provided via a flexible benefits card.
Health insurance: comprehensive plan with dependent coverage and copayment.
Dental care: available to help maintain your smile.
Tuition scholarships for undergraduate and postgraduate studies: access to our educational institutions for you and your dependents (spouse and children).
Birthday day off: choose a day to relax and celebrate.
SESC partnership: access to a variety of programs to improve quality of life.
Pharmacy partnership (Univers): discounts on a range of medications.
Corporate university: multiple learning paths and free courses to continue growing with us.
Wellhub (Gympass): access to fitness services to help you stay active.
Ninho Program: a program dedicated to our families who are expecting a new baby.
Valoriza – Internal Recruitment Program: to boost your career through internal opportunities.

Digital Collections Analyst

Key skills