IT Support Specialist

Role Overview

Who we are

At R2, we believe that small and medium businesses are the productive engine of society. Small and medium businesses (SMBs) make up over 90% of companies in Latin America, yet they face a trillion-dollar credit gap. Our mission is to unlock SMBs’ potential by providing financial solutions that are tailored to their needs. We are reimagining the financial infrastructure of Latin America, where SMBs financial needs are satisfied without ever having to go to a bank.

R2 enables platforms in Latin America to embed financial services that SMBs can then leverage (starting with revenue-based financing). We are a tight-knit team coming from organizations such as Google, Amazon, Nubank, Uber, Capital One, Mercado Libre, Globant, and J.P. Morgan. We are entering a new phase of growth following a strategic investment from Ant International, focused on rapidly expanding our partner footprint, strengthening our credit and underwriting capabilities, and scaling our operations across multiple markets.

As an IT Support Specialist, you will ensure the operational efficiency of our IT systems and support the security posture of a growing fintech company. You’ll report to the Director of Infrastructure and work closely with our Security and DevOps teams. We’re looking for someone proactive, detail-oriented, and passionate about technology.

Requirements

What you’ll work on

• IT Support & Administration
• Managing onboarding and offboarding processes for employees
• Administering user access and permissions, primarily centralized through JumpCloud
• Supporting user environments, including macOS and Windows systems
• Troubleshooting IT-related issues and providing end-user support
• Managing hardware and software asset inventory
• Administering internal tools (Google Workspace, Slack, etc.)
• Creating and maintaining IT documentation and runbooks
• Coordinating with vendors for hardware procurement and support
• Security and Compliance
• Supporting adherence to ISO 27001 standards by ensuring access controls and security measures are in place
• Conducting periodic access reviews and audit support
• Assisting in the monitoring and resolution of IT security alerts
• Enforcing endpoint security policies across the organization

Who you are

• 2-4 years of experience in IT support or system administration
• Experience administering macOS and Windows environments
• Experience with directory services (JumpCloud, Active Directory, Okta, or similar)
• Basic knowledge of cloud platforms, especially AWS
• Strong troubleshooting and problem-solving skills
• Proficiency in English and Spanish

Nice to have

• Familiarity with ISO 27001 or similar security frameworks
• Exposure to scripting (Python, Bash, etc.)
• Experience working in a remote-first environment

Tech Stack

• AWS
• Cloud
• MacOS
• Python

Benefits

What We Offer

• Fully remote position
• Equipment provided for your home office setup
• Training budget for certifications and professional development
• Career growth within IT and Security
• The opportunity to work in a fast-paced fintech scaling across Latin America