Provide customer service in a fast paced, inbound call center environment for Financial Institutions
Assist with account inquiries and basic transactions (transferring funds, making loan payments, etc.)
Provide Online Banking assistance and Card Services
Assist with debit card fraud alerts and gather information for loan applications
Resolve inbound calls regarding routine financial questions, inquiries and/or problems on the status of accounts, suspicious transactions, making transfers, payments, or fraud
Adhere to schedule, ensuring promptly logged into the system and available for calls
Handle complex calls with minimal assistance and refer high-level, complex questions, problems or client complaints to appropriate resources

High School Diploma or equivalency
Some college course work in Business, Management, Communications, Marketing, related field or equivalent experience preferred
Minimum one to two (1-2) years of in-bound, out-bound or other related call center, telemarketing or related experience in insurance or banking environment, preferred
Strong written and verbal communication skills
Able to remain professional and courteous in all interactions with SWBC clients and staff
Able to effectively multi-task
Able to operate a computer and basic office equipment
Able to type 40 WPM accurately
Able to operate a 10-key calculator by touch

Bilingual Customer Service Representative

Key skills