Customer Service Representative, Spanish Only

Role Overview

• Manage inbound customer requests through phone, email, and chat
• Provide accurate and timely support for customer inquiries and service requests
• Assist customers with travel-related or lifestyle loyalty program needs
• Document interactions and manage cases using company systems
• Maintain quality standards while meeting service and performance metrics

Requirements

• Minimum 2 years of interactive customer service experience
• Call center or high-volume service experience preferred
• Hospitality, travel, or loyalty program experience is highly valued
• Personal global travel experience is an asset
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
• Investigative mindset with a passion for creating extraordinary experiences
• Fluent (verbal and written) in English.
• Professional-level proficiency in Spanish is considered a strong asset.

Benefits

• Competitive hourly rate + performance-based incentives
• Full-time (40 hours/week), Fixed Schedules
• Paid training
• 401(k) Retirement Plan
• Medical, Dental & Vision benefits
• Paid time off
• Remote Work from home opportunity
• No sales required