Monitor and maintain B2C and B2B orders for accuracy, ensuring successful fulfillment On Time and In Full
Addressing and resolving order issues to ensure SLA remains intact, and report and escalate issues as needed to the appropriate team
Respond to internal Consumer Care/Customer Service, and external customer order status inquiries
Identify ongoing trends and repeat issues, recommending and supporting solution implementation
Liaise and coordinate with the Warehouse Fulfillment teams, to support smooth and efficient fulfillment capacity
Monitor and maintain eComm System integrations, including order and inventory flows
Manage and Optimize eComm platform to suite business needs, including KPI metrics, reports, dashboards and user functionality
Assist in optimal warehouse slotting for day to day operations and promotional opportunity
Support B2C and B2B initiatives and enablement, including new features, product launches or process changes
Generate Reports for all teams involved on eComm B2C and B2B operations and metrics
Perform other duties as required

Strong computer, database, and Excel skills
Exceptional listening, communication (oral and written) and time management skills
Strong analytical & data management skills and business acumen
Ability to multi-task, prioritize issues and escalate effectively
Ability to be detail-oriented and organized
Warehouse ecommerce order fulfillment experience a plus

eCommerce Fulfillment Coordinator

Key skills