About this role

Host webinar training sessions joined by multiple customer stakeholders
Serve as your customer’s main point of contact for a 60-90-day period
Manage the overall implementation project to ensure on-time delivery
Provide consultancy to both new and existing customers on best practices in using our software
Respond promptly to inbound phone calls and emails
Identify and escalate priority issues
Manage 15-20 customer projects simultaneously
Become a product specialist to others within the organization
Be a solution provider!

An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field
At least 2 years of experience working in the healthcare industry, preferably in Healthcare Tech
Experience serving in a customer implementation, customer success, account management, solutions engineering, consulting or sales role
Strong bedside-like manner: can patiently support others through a first-time experience
Excellent verbal and written communication skills
Strong problem-solving skills
Impeccable time management skills

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development through Udemy
Robust health and wellness benefits, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
Student Loan Repayment Program

Implementation Specialist II

Key skills