Provides expert consulting on process improvement initiatives and business strategies.
Partners with business leaders to identify and prioritize high-impact opportunities aligned with strategic goals.
Manages complex projects and programs independently, assuming responsibility for pace, scope, and risk.
Builds and maintains relationships with project sponsors and stakeholders to ensure successful outcomes.
Supports the design and implementation of continuous process improvement programs.
Offers thought leadership and advises on the structure and value of formalized programs centered on business process management.
Develops and applies consistent, repeatable process assessment and redesign methodologies, tools, and techniques including root cause analysis and identification of value-add activities.
Contributes to the development of methodologies for business process management.
Designs tools and techniques for ongoing measurement, evaluation, and improvement of business processes.

Bachelor's degree with Master’s degree preferred in a related discipline or equivalent.
Typically, a minimum of 8 years of related work experience, including 5 or more years’ experience in process improvement or project management roles.
P&C Insurance experience required.
Experience managing large-scale process improvement projects.
Certifications in Lean, Six Sigma, or project management (PMP) preferred.

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

Business Process Redesign Consulting Director

Key skills