Provide L2/L3 support for device management solutions (Intune managed laptops) and Azure based virtual desktop environments (VDI) services, including incident diagnosis and restoration.
Manage service requests, configuration updates, and access provisioning in accordance with governance.
Execute planned changes, maintenance, and deployments; validate outcomes and document results.
Identify recurring issues; open and drive problem investigations through to permanent fixes.
Maintain and improve runbooks, monitoring, and alerting to reduce mean time to detect/resolve.
Collaborate with adjacent teams (network, identity, endpoints, security) for integrated troubleshooting.
Support service reviews by providing metrics, trend analysis, and improvement recommendations.
Ensure compliance with security, risk, and audit requirements relevant to the service set.

3+ years supporting enterprise platforms/applications in an operations or engineering role
Strong operations mindset and structured troubleshooting for enterprise platforms/applications
Experience working with ITSM processes and service governance
Ability to manage multiple priorities, follow change discipline, and provide clear communications
Comfort producing technical documentation and operational reporting.
Experience supporting one or more of AMC/AVCC/RAPPS/EMS (as applicable in your environment)
Scripting/automation skills to streamline operational tasks
Experience with monitoring tools, log analysis, and incident response practices.

Platform Operations Engineer

Key skills