Manager – Impact Program, Kannada Language

Role Overview

• Serve as the main point of contact for community members and app users, particularly from marginalised communities.
• Organise and facilitate community engagement activities, training sessions, and onboarding processes with empathy and cultural sensitivity.
• Provide first-level support to address user inquiries, concerns, or complaints, ensuring quick resolution and maintaining a smooth, respectful experience.
• Participate and contribute to the development of Kannada programming for community members, this includes both training in life and digital skills; translation and updation of Kannada writing materials will be required.
• Actively collect, document, and relay feedback from users to the project and technical teams to inform improvements in product design, services, and operational processes.
• Maintain positive relationships with stakeholders and partners.
• Ensure that interactions are inclusive and supportive, fostering trust within the community.
• Keep clear records of engagement activities, attendance, and outcomes to support project monitoring and reporting.
• Ensure invoicing is handled properly and maintain financial records.
• Address any payment-related issues and coordinate with external partners on financial matters.
• Regularly review app content, ensuring it aligns with project guidelines and quality standards.
• Conduct internal testing of new app features, updates, or workflows to identify potential bugs, usability issues, or gaps in user experience.
• Collaborate with the product team to troubleshoot and improve the app’s functionality.
• Ensure all content is user-friendly, culturally relevant, and meets the community’s needs.
• Assist in creating FAQs, user guides, or training materials that support users in navigating the app confidently.

Requirements

• Minimum of 4 years of experience in community coordination and mobilisation required, Degree or diploma in social sciences, business management, or a related field.
• Proficiency & fluency in English and Kannada, writing, reading and speaking will be necessary in both languages
• Experience working with marginalised communities and a deep understanding of their challenges and needs.
• Familiarity with basic digital tools or mobile applications used in community settings .

Benefits

• Flexible leave and vacation policy
• Insurance as per industry standards
• Access to leaders in technology and social impact
• Meaningful work at the intersection of AI, design, and equity