About this role
Role Overview
- You ensure seamless rental experience by verifying customer documents, checking the validity of driver’s licenses, and requesting additional documentation when needed
- You assist customers in selecting the right vehicle and handle exchanges when necessary to meet business needs
- You offer additional products and services, such as prepaid fuel and toll passes, while addressing any questions or concerns
- You finalize rental agreements by confirming documents, adjusting as needed, explaining charges, and providing accurate receipts
- You inspect returned vehicles for damages, mileage, and fuel levels, ensure personal belongings are removed, and maintain a clean workstation in line with corporate standards to support efficient operation
Requirements
- You have a high school diploma or GED and at least 1 year of customer service experience
- You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
- You possess basic computer navigation skills and are familiar with Microsoft Office applications
- You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%)
- You are willing to wear a company uniform and speaking other languages is a plus
Benefits
- Benefit from PTO, sick leave, and receive time and a half for working on public holidays
- Access support whenever needed through our Employee Assistance Program
- Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
- Receive a uniform with weekly dry cleaning, always ensuring a professional appearance