Provide inbound customer service phone and email support to customers
Promote positive customer relationships
Respond and follow up to customer inquiries by researching the status of work requests and projects
Answer telephone inquiries for day-to-day building maintenance issues
Receive work order requests via telephone or email and create work orders
Utilize multiple CMMS systems to distribute, coordinate, track, and monitor requests
Contact customers to ascertain data omitted on work orders and follow up to determine customer satisfaction
Maintain ongoing contact with Internal Clients to ensure follow-through on requests
Provide daily transitions to team and management

High School diploma or equivalency
Experience in a maintenance environment
Ability to speak, read, and write English fluently
Customer service experience in a contract service industry
Strong computer and verbal communication skills, including experience with a CMMS and Web-based Management Systems
Excellent organizational skills
Ability to remain calm and courteous when handling difficult calls and requests
Ability to apply sound judgment and decision-making skills
Able to accurately enter data into a database
Proficient with Office 365, Excel, ETC

Customer Service Representative

Key skills