People Services Advisor III

Role Overview

• The Advisor III, People Services reports to the Program Manager, People Services and Analytics and serves as a lead resource within the Employee Resource Center (ERC) for employee relations and compliance matters.
• This role leads employee relations investigations, owns employment-based immigration processes and compliance, oversees documentation quality standards, and interprets policies in complex matters.
• The Advisor III also receives and responds to Tier 1 People & Culture inquiries and serves as an escalation point for sensitive or high-risk concerns.
• The Advisor III exercises advanced professional judgment while ensuring regulatory compliance, risk mitigation, and consistent policy application.

Requirements

• Bachelors’ degree in Business Administration, Human Resources or a related field is required. Additional related experience may substitute for education on a year for year basis up to four years.
• Six (6) or more years of progressively responsible Human Resources experience, including employee relations and compliance responsibility.
• Experience conducting workplace investigations.
• Experience managing or supporting employment-based immigration processes preferred.
• PHR, SPHR, or SHRM certification preferred.
• Proficient experience with Microsoft Office suite including Excel, Word, PowerPoint, SharePoint, Teams and Outlook, or similar software
• Working knowledge of employment law, regulatory compliance requirements, and employee relations best practices.
• Demonstrated ability to conduct thorough, objective investigations and analyze complex information.
• Strong professional judgment and decision-making skills in sensitive or high-risk matters.
• Ability to interpret and apply policies in complex situations with consistency and fairness.
• Strong written and verbal communication skills, including the ability to prepare clear investigative findings and documentation.
• Ability to maintain confidentiality and manage sensitive matters with discretion and integrity.
• Strong organizational skills and ability to manage multiple priorities in a dynamic environment.
• Ability to build effective working relationships across all levels of the organization.

Benefits

• Work with a diverse, collaborative, and energetic workforce whose focus is to bring innovation into the industry and how we serve our customers and team members.
• Utilize our free and reduced-fare transit service to get to the office and then plan to hit the gym (for free) and work with our onsite trainers, before heading back home.
• If you have children between the ages of 6 months and 6 years old, enroll them in the onsite award-winning Childcare and Learning Center.
• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities