People Operations Manager

Role Overview

• Lead and develop the People Operations team, setting clear standards for service quality, accuracy, compliance, and continuous improvement
• Own and optimise People Ops processes to ensure they are simple, scalable, and user-friendly, removing unnecessary complexity
• Establish and maintain strong operational controls and governance to ensure accuracy, risk mitigation, and audit readiness
• Ensure global People Operations meet all legal, regulatory, and internal compliance requirements
• Oversee the end-to-end global payroll process, ensuring accuracy, timely delivery, and robust financial and data controls
• Lead the development, implementation, and review of People policies across the Group
• Manage compensation and benefits processes, ensuring alignment to policy and clear communication
• Own onboarding and offboarding processes, ensuring a consistent and high-quality employee experience
• Manage international mobility, including visa applications and renewals
• Maximise the use of HR systems to streamline workflows, maintain accurate data, and deliver meaningful reporting
• Identify opportunities to leverage AI and technology to improve efficiency and insight
• Develop and maintain People metrics and reporting to support data-led decision making
• Partner with Finance, Legal, Tech, and People teams to ensure aligned and effective delivery

Requirements

• Proven experience in a People Lead or People Operations Manager role
• Strong background in designing and implementing scalable, efficient People processes
• Deep understanding of governance, compliance, and audit readiness within HR
• Expertise across the full employee lifecycle, including onboarding, offboarding, and employee relations
• Experience working in fast-paced, high-growth or international environments
• Hands-on experience managing global payroll processes
• Demonstrated experience leading and developing small teams
• Ability to simplify complexity and create clear, user-friendly solutions
• Strong coaching and mentoring capability
• Excellent organisational, communication, and stakeholder management skills
• Proficiency in HR systems, data management, and reporting
• High attention to detail with a strong focus on accuracy and service quality
• Collaborative and team-oriented approach with the ability to influence across functions
• High integrity with a commitment to confidentiality
• Positive, solutions-focused mindset with resilience in a dynamic environment

Benefits

• Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
• Private healthcare (UK), mental health support & dog-friendly offices (London & NL).
• Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
• Learning allowances, coaching & development programs.