Key skills
AzureCloudLinuxPythonSQLShellBashAILLMOpenAIClaudeAnthropicSaaSCommunicationCollaboration
About this role
Role Overview
- Providing support and mentorship to SAAS/Linux/on-premises application engineers within the team.
- Owning the problem resolution and collaborating with internal support, operations and engineering teams to investigate and troubleshoot complex problems.
- Understanding architecture, establishing processes, and analyzing technical issues on on-premises and cloud applications.
- Obtaining certification in Azure
- Enhancing system monitoring for faster error detection, improving performance, reliability, and service restoration processes
Requirements
- Possess 6+ years of experience in Systems Support with Azure
- Demonstrate expertise in Azure Infrastructure, focusing on Azure AI Foundry and Azure OpenAI service architectures
- Understand LLM lifecycle management, monitor token usage, implement rate-limiting strategies, and support Anthropic Claude or comparable LLMs effectively.
- Demonstrate expertise in Linux, SQL, Cloud Technologies, Configuration Management tools, and scripting languages like Shell, Bash, and Python
- Have a track record of meeting support KPIs and SLAs, and achieving high customer satisfaction scores
- Have experience providing technical solutions & support to Enterprise customers.
- Exhibit availability, a responsive mindset, demonstrate communication and collaboration skills, and build trusting relationships effectively
Tech Stack
- Azure
- Cloud
- Linux
- Python
- SQL
Benefits
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors