Senior Desktop Support Analyst

Role Overview

• Responsible for implementation, support, and maintenance of the NMDP’s desktop and laptop systems.
• Participate in system administration, system security and operational efficiency efforts.
• Provide 2nd level IT support for NMDP workstations and mobile devices.
• Provide daily administration support for NMDP hardware, software and portable device infrastructure.
• Maintain system security practices on Windows and Apple environments.
• Develop and maintain standard configurations for Windows and Apple workstations and laptops.
• Manage and support portable devices (Apple & Android) for all mobile and remote NMDP staff.
• Manage hardware and software inventory.
• Create end-user documentation and reference guides for users.
• Provide after-hours support for special events, infrastructure migrations, and system emergencies.

Requirements

• Two years’ experience in a position that required system administration of Windows and/or Mac workstations in a business environment.
• Demonstrated experience installing, configuring, backing up, and supporting Windows and/or Mac workstations.
• Experience troubleshooting and identifying the cause of workstation hardware and productivity application (Microsoft Office) issues.
• Advanced knowledge of Microsoft Windows operating systems or MacOS operating systems.
• Solid understanding of user management and directory services with LDAP and Active Directory.
• Solid understanding of network communication mediums & protocols like ethernet, wifi, and tcpip.
• Demonstrate strong interpersonal, communication and organizational skills.
• Show demonstrated success in working independently and as a member of a team.
• Demonstrate strong analytical and creative problem-solving skills.
• Manage multiple, rapidly changing priorities.

Tech Stack

• Android
• MacOS
• TCP/IP

Benefits

NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information