Field Claims Representative

Role Overview

• Conduct and manage on-site insurance property claim inventory assignments pursuant to SOS field inventory processes.
• Complete all tasks assigned in a diligent manner consistent with department, facility or operational and corporate goals and objectives.
• Assist in business development activities in conjunction with new and existing service offerings.
• Promote, build, and maintain good customer relations with adjusters assist in retention and repeat use.
• Communicate with your Field Manager and Service Manager on a daily basis with regards to operational issues and/or improvements.
• Follow all standard operating and safety procedures, written and oral, at all times.
• Ability and willingness to take on additional responsibilities as assigned.
• Present in a professional manner both in personal and vehicle appearance.
• Ability to work in adverse conditions (post loss insurance claims).
• Perform work assignments in a safe and concise manner, following all Enservio safety standards.
• You will coordinate with our Scheduling team on scheduled and receiving assignments.
• You will meet with insured, their POC, the adjuster, public adjuster, and/or restoration company onsite.
• You conduct a walkthrough and a brief interview of the insured while taking overall photos of each room in the home/business.
• You will work independently capturing a complete inventory of the total loss contents throughout the home/business.
• You will be responsible for completing reports and administrative duties within 24 hours of completion of the inventory capture.

Requirements

• Strong problem solving, project management skills while maintaining excellent customer service with client policyholder and insurance company claim staff.
• Proficient with Microsoft Office Suite.
• Strong problem solving and analytical skills.
• Strong interpersonal, writing and communication skills.
• Excellent personal organization and leadership skills.
• Results oriented with the ability to accomplish work in a team environment.
• Property and Casualty claim experience a plus.
• Restoration industry experience a plus.
• Ability to travel to site location in your geographic area.
• Ability to lift without any physical restrictions up to 30 pounds.
• Work independent of direct onsite supervision.
• Valid driver's license and reliable personal vehicle available for use Daily travel, both local and overnight.

Benefits

• EQUAL OPPORTUNITY EMPLOYER
• flexible work arrangements