Supervise daily operations of technical support teams.
Handle escalated issues and complaints.
Create and maintain performance metrics.
Conduct regular team meetings and coaching.
Ensure adherence to company policies.
Ability to grow the business.
Requirements
Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years of experience; or equivalent experience.
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
Strong leadership and decision-making abilities.
In-depth knowledge of company products/services.
Compliance and regulatory knowledge.
Employee scheduling and resource allocation.
Performance measurement and reporting.
Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.