Key skills
AILeadershipDecision Making
About this role
Role Overview
- Supervise daily operations of technical support teams.
- Handle escalated issues and complaints.
- Create and maintain performance metrics.
- Conduct regular team meetings and coaching.
- Ensure adherence to company policies.
- Ability to grow the business.
Requirements
- Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years of experience; or equivalent experience.
- Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
- Strong leadership and decision-making abilities.
- In-depth knowledge of company products/services.
- Compliance and regulatory knowledge.
- Employee scheduling and resource allocation.
- Performance measurement and reporting.
- Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
Benefits
- Health insurance
- Flexible work arrangements