Supports client advisor onboarding by ensuring consistent, high-quality experiences, refining the process, and conducting frequent check-ins with new hires.
Develop and deploy in-role training on BOOST CS processes to upskill high-performing RCM and Account Management teams, leveraging self-created content or tools such as LinkedIn Learning.
Responsible for monitoring Client Advisor performance through the use of audits and customer feedback, identifying training needs.
Develop, execute, and monitor Client Advisor Assessments. This involves collaborating cross-departmentally to align assessments when similar assessments exist.
Work to establish a certification process to effectively showcase expertise to customers.

Bachelor's Degree, required; Area of study in any of the following: Healthcare Administration, Education.
3+ years in a training/knowledge role within a healthcare SaaS company with responsibilities in leading training initiatives, preferably managing a cross-functional training program.
Experience with Revenue Cycle and medical billing processes.
Ability to develop scalable internal training programs (e.g., modules, live webinars, virtual training, video content, SOP documentation).
A track record of creating and implementing knowledge retention assessments.
Effectively communicates complex ideas in an easy-to-understand manner.
Possesses a collaborative spirit and is keen to engage in cross-departmental work.
Thrives in a fast-paced environment with shifting priorities.

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account
Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch
Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

Client Success Enablement Specialist

Key skills