Lead Project Manager

Role Overview

• Lead PM Team Performance & Development: Hire, train, and manage a team of Project Managers and Senior PMs. Run regular performance reviews with clear expectations and KPIs. Quickly identify strong vs. weak performers, coach talent, and take action when needed. Build a strong, accountable PM team where ownership is the standard.
• Own Delivery Execution & Accountability: Ensure every account has a clearly accountable PM with defined timelines and ownership. Hold PMs accountable for on-time delivery, proactive communication, and timely escalation. Step in when delivery is at risk and ensure PMs own outcomes, not just coordinate tasks.
• Build & Refine PM Systems: Create and optimize PM systems using ClickUp, Notion, and Airtable (workflows, KPI dashboards, tracking). Ensure systems drive accountability and clarity across tasks, timelines, and ownership—not just documentation.
• Manage Resource Planning & Team Capacity: Own PM team capacity across all accounts. Ensure proper allocation of time, talent, and seniority. Anticipate hiring needs based on pipeline growth and workload demands.
• Drive Escalation Identification & Coordination: Ensure delivery risks are surfaced early and consistently. Maintain clear visibility on at-risk accounts, active issues, and breakdown patterns. Ensure escalations are well-documented, structured with context, and routed effectively to the Head of Client Services.
• Develop PM Training & Standards: Build onboarding and training programs for PMs. Define what "being a great PM" looks like at inBeat. Level up the team's ability to own projects, communicate clearly, and drive results.
• Enable Cross-Functional Alignment: Partner closely with Head of Client Services (escalations + feedback loops), Account Management (handoffs and expectations), Influencer Marketing, Creative Strategy, Paid Media, and Ops teams to ensure seamless execution and no gaps in ownership.

Requirements

• Perfect written & spoken English
• Experience managing a PM team of 8+ people
• Marketing, advertising, or creative agency background
• Proven track record of building PM systems and driving team performance
• Experience with ClickUp, Notion, or similar project management tools
• LATAM or South Africa based (for time zone alignment)

Benefits

• Unlimited Time Off & Sick Days
• Flexible hours
• Fully remote (with the possibility to work from anywhere)
• Work closely with co-founders and Head of Client Services
• Build and scale a PM function from the ground up