Supervise assignments of delivery resources to implementation projects
Manage a global team of Software Engineers, focused on delivery and growth
Regularly perform 1:1s with employees, conducts performance reviews and career development discussions
Provide feedback on quality, timeliness and cost-effectiveness of customer and internal deliverables, and coaches direct reports regularly
Facilitate process improvement discussions across internal functions to implement changes that improve SPS Commerce business performance and operations
Provide mentoring and work direction for team resources, as needed
Partner with Technology, Customer Support and Customer Success to ensure effective touch points are maintained to provide excellence in all areas of service delivery
Provide feedback and work on the development and maturity of internal implementation processes (staffing, delivery, escalations, prioritization, etc.)

Bachelor’s degree; or equivalent combination of experience and education
3-5 years relevant experience with demonstrated direct or indirect leadership experience
Excellent organizational skills and written/oral communication skills, especially at various levels in an organization
Data driven with experience developing and using metrics to make business decisions
Experience developing processes and managing projects in a technology-based service organization desired

Comprehensive benefits package designed to support employees’ health, well-being, and financial security

Implementation Manager I

Key skills