Be dynamic and proactive;
Have communication skills to interact with internal teams to investigate and resolve issues and with application users to understand requests;
Be resourceful and bring good ideas to apply temporary workarounds for production issues, restoring operations with the urgency required by the business;
Be eager to identify and resolve root causes, preventing known issues from recurring and ensuring continuous operational improvement;
Seek opportunities for improvement in both small and large actions, ensuring the support team’s time is spent on value-added activities rather than repetitive tasks;
Provide N3 support.

Development experience in Oracle (PL/SQL)
Knowledge of Oracle APEX
Experience in maintaining complex technical solutions composed of multiple components across different teams and that communicate via various integration types (services, queues, files)
Azure DevOps
Backend: Java 11
Spring Boot/Spring Cloud, Maven, JPA, JUnit and Mockito
Frontend: Angular 8 or higher, JavaScript, HTML5, CSS3, JSON
ServiceNow
Unit testing frameworks (Jasmine/Karma)

Health and dental insurance;
Meal and food allowance;
Childcare subsidy;
Extended parental leave;
Partnerships with gyms and health & wellness professionals via Wellhub (Gympass) and TotalPass;
Profit Sharing (PLR);
Life insurance;
Continuous learning platform (CI&T University);
Employee discount club;
Free online platform dedicated to physical and mental health and wellbeing;
Pregnancy and responsible parenting course;
Partnerships with online learning platforms;
Language learning platform;
And many others

Mid-level Support Analyst N2, N3 – PL/SQL and APEX Support

Key skills