Customer Success Manager
Denver, Colorado, United States of America
Full Time
2 weeks ago
$60,000 - $66,000 USD
Key skills
CloudSFDCSalesforceCustomer SuccessSales
About this role
Role Overview
- Responsible for managing day-to-day needs for colocation, cloud, and managed service customers
- Ensure customers derive maximum value and utilization from products and services
- Champion Flexential within the customer’s organization
- Build and maintain customer relationships in an IT organization post sale
- Onboard new customers including platform training
- Create and execute customer engagement plans
- Prepare and host Enterprise Business reviews
- Collaborate with Sales team for customer success and growth opportunities
- Maintain revenue by executing Net Retention Action plans
Requirements
- 2 years Customer Success Experience
- 4-5 years Customer Service Experience in a high transactional role
- Candidates must have previous experience in supporting high profile, technical accounts
- High level of technical product knowledge
- Business Review Preparation and Delivery Experience
- Salesforce.com Experience
- Contract Experience
Tech Stack
- Cloud
- SFDC
Benefits
- Medical, Telehealth, Dental and Vision
- 401(k)
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Life and AD&D
- Short Term and Long-Term disability
- Flex Paid Time Off (PTO)
- Leave of Absence
- Employee Assistance Program
- Wellness Program
- Rewards and Recognition Program