Associate Director, AI Enablement, IT Training

Role Overview

• This role combines AI operational enablement, cross department collaboration, and IT training ownership.
• It is responsible for ensuring that AI and IT tools are not only deployed but actively used and integrated into how BioCryst teams work every day.
• Own the day today operational enablement of Microsoft 365 Copilot across the enterprise.
• Configure, test, enable, and maintain Copilot features, settings, and options within the Microsoft ecosystem.
• Ensure Copilot remains functional, secure, and usable as Microsoft introduces updates and new capabilities.
• Partner with IT security, infrastructure, applications, and service teams to align AI enablement with operational standards.
• Translate AI capabilities into practical, repeatable use cases that improve employee productivity.
• Support responsible, compliant, and scalable use of AI technologies.
• Work directly with BioCryst business and functional departments to support AI implementation within their systems and workflows.
• Help departments identify opportunities where AI can improve efficiency, accuracy, or decision‑making.
• Support enablement and adoption of AI capabilities across enterprise applications and business processes.
• Act as a bridge between IT and business teams to ensure AI solutions are practical, usable, and well‑adopted.
• Own IT training and enablement for new hires, system changes, and technology rollouts.
• Develop and maintain clear, accurate IT documentation and self‑service resources.
• Ensure adoption and training activities are embedded into IT initiatives from the start.
• Continuously improve onboarding and training materials based on user feedback and operational needs.
• Identify adoption gaps across AI and IT platforms and work with IT teams to address them.
• Collaborate closely with Service Desk, Infrastructure, and Applications teams to support smooth adoption.
• Provide regular updates to IT leadership on adoption trends and enablement progress.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Data Analytics, Business Technology, or a related field.
• Advanced degree (MS, MBA, or similar) is preferred but not required.
• Minimum 7 years of progressive experience in IT, digital workplace enablement, enterprise applications, or technology adoption roles.
• At least 3 years of direct experience supporting AI‑enabled tools, automation, or intelligent platforms in an enterprise environment.
• Hands-on experience enabling, operating, or supporting Microsoft 365 Copilot or comparable AI productivity platforms.
• Demonstrated experience translating AI capabilities into real‑world, repeatable business use cases across multiple departments.
• Experience working closely with security, infrastructure, data, and compliance teams to ensure responsible and compliant AI usage.
• Proven experience driving technology adoption, training, and change enablement, not just deploying tools.
• Experience within a regulated or compliance-driven environment (pharmaceutical, biotech, life sciences, healthcare, or similar) strongly preferred.

Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities