Contact customers in delinquency to understand their situations and offer retention solutions.
Conduct negotiations focused on customer relationships and continuity.
Manage the daily flow of customer contacts (mainly via WhatsApp) and update systems such as the CRM.
Collaborate with the Customer Success (CS) team to transition specific cases.
Experience in SaaS companies or retention areas is a plus.

Experience with CRM (Customer Relationship Management) tools for customer management and tracking.
Proficiency with spreadsheets (Excel or Google Sheets) for organization, analysis and data control.
Familiarity with communication via WhatsApp.
Previous experience with ERP systems related to finance and operations is desirable.

Meal allowance: R$43.00 per day (discount of just R$1 per month!) and also paid during vacations 🎉
Health plan (Unimed): no co-pay already during the probationary period and the monthly fee paid by Tecnofit! 🩺
Dental plan (DentalUni): available during the probationary period at no cost to the Tecnofitter! 🦷
Childcare assistance via reimbursement 👶🏻
Life insurance: Allianz Seguros 🚩
Gazeta do Povo Club!
Commuting allowance (optional): we deduct up to 6% from payroll. We work on a hybrid model (3x per week in the office) 🚌
Perks & snacks: we have our Uneed and KUK shop in the office! For Tecnofitters who like being present at the office, we also offer fruit salad, coffee, tea and much more! ☕ 🍎
Physical and mental health support: reimbursement for physical activities and adventures, as well as psychological, psychiatric and nutrition consultations 🏃🏽
TotalPass: to boost your fitness life 🏋️‍♀️

Financial Analyst – Junior

Key skills