About this role
Role Overview
- Execute service work as per work instructions and in accordance with ABB quality and safety guidelines
- Deliver quality customer service and executing service work as per customer order and expectation
- Ensure customer retention by effectively communicating the service work timeline and expectations
- Work on-site with customers to identify opportunities for operational improvement and eliminate pain points
- Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
- Support the certification process of Associate Field Service Technicians and Field Service Technicians
- Coach technicians and supervise complex site activities
- Act as trainers when needed, for team members and customers
- Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available
- Proactively identify potential equipment failures and recommend corrective actions
- Contribute to customer satisfaction by building and maintaining positive relationships.
Requirements
- Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 6+ years’ experience servicing critical power equipment
- OR Associates Degree in electrical technology with 8+ years’ experience in servicing critical power equipment
- OR High School Diploma/GED and equivalent work and/or military experience (10+ years) servicing critical power equipment
- Advanced level ability to interact and communicate information to varying levels within the organization
- Collaborates well with others
- Advanced level of ability to use Microsoft Office products
- Moderate ability to Project Manage using MS Project or Excel
- Advanced ability to write test plans and reports detailing test results
- Advanced ability to stay organized and meet deadlines on administrative duties
- Works with a sense of urgency and ownership; until the job is complete!
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Employee Assistance Program
- Company paid life insurance
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid
- Parental Leave – up to 6 weeks
- Employee discount program
- 11 paid holidays