Sales and Service Representative – Customer Care Center
Pennsylvania, United States of America
Full Time
1 hour ago
$33,750 - $67,500 USD
No H1B
Key skills
Sales
About this role
Role Overview
Handle customer inquiries such as filing disputes, assisting with online banking questions, and other various tasks
Present products and services to grow customer relationships
Educate customers on best options for their individual situation
Work in a dedicated, confidential workspace with high-speed internet
Assist with customer service and sales support activities and initiatives
Transition service conversations to present sales opportunities
Receive, investigate, and respond to inquiries via all channels
Recommend appropriate solutions and follow defined treatments
Requirements
1+ years of related experience
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Must possess a cell phone, tablet, or smart watch capable of downloading and running the PingID application.
Must have a high-speed Internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits
medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service