Sales and Service Representative

Role Overview

• handle customer inquiries such as filing disputes and assisting with online banking questions
• transition service conversations to present sales opportunities
• deliver CARES model to customers and service partners
• investigate and respond to customer service and sales inquiries regarding products and services
• resolve customer service inquiries and issues
• maintain customer satisfaction by adhering to PNC's core values
• document customer interactions and complete service requests

Requirements

• 1+ years of related experience
• knowledge of customer focus and satisfaction
• ability to manage risks effectively
• high school diploma or GED is typically required, but related experience or product knowledge may suffice
• Home Lending Designated Lender Certification
• PNC Financial Services Group, Inc. certification is preferred

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• paid time off, including maternity and/or parental leave, 11 paid holidays, 9 occasional absence days, 15 to 25 vacation days depending on career level and years of service