Key skills
Sales
About this role
Role Overview
- Handle customer inquiries such as filing disputes, assisting with online banking questions, and other various tasks
- Present products and services to grow customer relationships
- Educate customers on best options for their individual situation
- Work in a dedicated, confidential workspace with high-speed internet
- Assist with customer service and sales support activities and initiatives
- Transition service conversations to present sales opportunities
- Receive, investigate, and respond to inquiries via all channels
- Recommend appropriate solutions and follow defined treatments
Requirements
- 1+ years of related experience
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
- Must possess a cell phone, tablet, or smart watch capable of downloading and running the PingID application.
- Must have a high-speed Internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds.
- Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service