Senior Business Process Lead
Chicago, Texas, United States of America
Full Time
6 days ago
$143,400 - $216,900 USD
Visa Sponsor
Key skills
Change Management
About this role
Role Overview
- Monitor and manage BPO service level agreements (SLAs) and key performance indicators (KPIs)
- Lead regular business reviews to discuss performance trends, financial health, and long-term scaling strategies
- Analyze case volume trends to predict staffing needs
- Design and implement quality-checking mechanisms
- Identify process bottlenecks and streamline hand-off between internal teams and BPO partners
- Lead implementation of new tools or procedural updates
Requirements
- Strong analytical skills
- Relationship management expertise
- Operational excellence experience
- Vendor management experience
- Knowledge of BPO ecosystem
- Six Sigma or Lean methodologies familiarity
- Change management skills
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program