Revenue Management Analyst

Role Overview

• Support the assigned Revenue Management Strategy team members in preparing for and participating on scheduled “strategy calls” with real estate operations leaders and property managers to discuss and complete asset rate reviews to optimize performance of revenue management systems and services.
• Complete key tasks, activities, and processes to support the assigned Revenue Management Strategy team members in providing effective and efficient delivery of revenue management services to Greystar-managed properties, to optimize revenue management and maximize revenue.
• Monitor the Greystar Revenue Management email inbox for incoming messages, review and respond to questions, requests for help and information, or other messages with urgency and within the established customer service standards for the business group, and direct or refer email senders to other internal and/or external sources of help as appropriate.
• Use the Company’s “Help Desk” and Property Support platform to receive, respond to, and manage help desk tickets, directed to or related to the Revenue Management systems and software, investigate problems, issues, or other concerns about software and system performance, and engage with or access Information Technology Support and/or management systems vendors to resolve issues.
• Participate in and/or take on specific projects, initiatives, and other activities necessary for improving the quality of service and support provided by the Revenue Management Support team, act as a Revenue Management Support resource for an assigned, small portfolio of properties, and serve as a “stand in” or alternative contact for end users as needed.
• Stay up-to-date on changes and improvements to the Company’s revenue management systems and support efforts to implement technology and system upgrades at the assigned portfolio of properties, including consulting with property team members and operations leaders on new features and system improvements, and how these impact occupancy and revenue targets.
• Look for opportunities to improve or enhance the services and customer support experience provided by the Revenue Management Strategy business group, suggest or recommend innovations and new technologies in the discipline, make recommendations for streamlining processes, reducing costs, and driving efficiencies, and participate in and support projects, initiatives, and other efforts owned by the Revenue Management function.

Requirements

• Bachelor’s degree or comparable experience in real estate property management and operation, business, or a related field.
• 2+ years of experience working in real estate operations or onsite as a Community Manager.
• Basic knowledge of multifamily property management operations is important for this position, and fundamental knowledge of revenue management technologies and systems is helpful.
• Solid ability to objectively review and evaluate business processes and data related to property management operational performance (particularly occupancy and revenue) to identify opportunities to improve efficiencies and streamline workflows.
• Good process management skills and ability to track, manage, and complete multiple activities, tasks, and processes according to specified timelines, legal standards, and defined outcomes.
• Planning and organizing skills are essential, and ability to manage several priorities simultaneously is critical.
• Skilled in managing personal productivity, meeting deadlines, and coping and managing through quickly changing priorities and environments.
• Demonstrated proficiency in solving problems, thinking strategically and creatively, and resolving conflicts is required.
• Solid written, oral, and interpersonal communication skills, with a strong customer-centric orientation.
• Able to build and maintain productive relationships with both onsite and corporate team members, and experience in interacting with external clients and vendors and suppliers is preferred.
• Skilled and comfortable in using digital and online software and apps to accomplish work, manage and organize time, and communicate, including the ability to use Microsoft products such as Word, Excel, PowerPoint, and TEAMS, email, and virtual meeting software.
• Occasional travel within the US may be required to attend business meetings, training sessions, conferences, or other situations necessary to accomplish all or parts of the daily responsibilities of this position.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off.
• All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
• Plus your birthday off after 1 year of service!
• Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.