Deskside Administrator
California, United States of America
Full Time
1 week ago
$40 - $47 USD
No Visa Sponsorship
Key skills
ITSMCommunicationAccount Management
About this role
Role Overview
- Provide on-site technical support to end users
- Troubleshoot desktop/laptop hardware and software issues
- Document and track IT incidents in the ticketing system
- Collaborate with IT teams for issue escalation
- Assist with user account management and training
- Maintain accurate records of hardware inventory
Requirements
- U.S. Citizenship
- Active Secret clearance or Top Secret with SCI eligibility
- 1-2 years of experience in a deskside or technical support role
- Current 8570/8140 IAT Level II Certification
- Proficient in troubleshooting hardware and software issues
- Good verbal and written communication skills
- Familiarity with IT service management tools
Tech Stack
- ITSM
Benefits
- Comprehensive benefits package
- Health insurance
- Paid leave
- Retirement plans
- Insurance programs
- Education and training assistance