Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required
Receive, triage, review and process Lifecycle safety operational data
Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations
Receive and document incoming telephone calls or emails from investigative sites or other sources reporting safety data
Build a positive, collaborative team environment with Lifecycle safety team members, lead by example
Establish and maintain effective team project service operations communications
Liaise with Project Manager by proactively identifying issues and proposing solutions
Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives

Life Sciences Degree
Excellent written and verbal skills in Slovenian, Croatian and English
Willingness and aptitude to learn new skills across our Lifecycle Safety service lines
Excellent attention to detail and accuracy maintaining consistently high-quality standards
Excellent organizational skills and time management skills
Ability to establish and maintain effective working relationships with coworkers, managers and clients
Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.

Medical Information and Adverse Event Intake Specialist, Slovenian, Croatian, English

Key skills