Key skills
AnalyticsLeadershipCommunication
About this role
Role Overview
- Provide day-to-day leadership across underwriting and fulfillment activities within the assigned region
- Maintain strong operational oversight by working closely with underwriting, fulfillment, and business analytics partners
- Monitor regional performance, productivity trends, and market dynamics; identify and implement strategies to improve efficiency, quality, and customer experience.
- Empower underwriters for sound, consistent, and risk-aligned decision-making.
- Review and approve escalated applications, ensuring independent, accurate, and thorough analysis.
- Build and maintain strong relationships with internal partners and external stakeholders.
- Lead, coach, and mentor direct reports through regular touchpoints.
Requirements
- 7+ years of progressive experience in financial services, with a strong focus on residential lending, mortgage operations, underwriting, and/or credit risk.
- Demonstrated ability to exercise sound judgment and adapt to changing business and regulatory environments.
- Must reside in the region supported to ensure understanding of local real estate market trends and cultural nuances.
- Underwriting and adjudication experience within the residential mortgage lending environment.
- Strong understanding of Quebec residential real estate markets and provincial regulatory frameworks.
- Communication in English and French to support clients from various provinces outside of Québec.
Benefits
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short
- and long-term disability insurance
- Life insurance
- AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension and employer matching contributions)
- Financial education and counseling resources
- Generous paid time off program including holidays, vacation, personal, and sick days