Analyze network performance across client and contractor journeys to identify trends, risks, and improvement opportunities
Monitor data flows and connectivity between internal systems
Proactively identify and escalate operational gaps and bottlenecks before they escalate and our teams and customers
Develop AI-driven insights, anomaly detection models, and predictive performance indicators
Automate recurring operational workflows to reduce manual intervention and increase consistency
Lead rollout and continued enablement for new productivity and AI tools
Train teams on how and when to use tools to drive real efficiency and quality gains
Reinforce best practices to ensure consistent and sustained adoption
Build scalable reporting frameworks aligned to evolving business needs
Ensure data handling adheres to governance, compliance, and security standards
Document processes, automation logic, and system dependencies clearly
Partner cross-functionally with Product, Engineering, and Operations to improve system reliability
Continuously identify opportunities to streamline workflows and improve operational scalability

Bachelor’s degree in Data Analytics, Information Systems, Computer Science, or a related field
3–5 years of experience in data analytics, network performance analysis, systems integration analytics, or similar roles
Strong proficiency in SQL and data visualization tools (Power BI, Tableau, Looker, or similar)
Experience building or supporting automated data pipelines
Experience enabling teams on AI tools, automation, or new technology platforms
Strong analytical and problem-solving skills with high attention to detail
Ability to communicate complex technical findings clearly to non-technical stakeholders
Strong written and verbal communication skills
Highly efficient, organized, and pragmatic
Comfortable working in a fast-paced, evolving environment
Familiarity with API monitoring, integration environments, and system interoperability (Preferred)
Experience with Python, R, or similar tools for data manipulation and automation (Preferred)
Background supporting operational, compliance, or scaled service teams (Preferred)

Business Intelligence Analyst – AI & Automation Focus

Key skills