Confer with subject matter experts including Software Developers, Product Managers, Support, and Sales to establish technical specifications and use cases to determine subject matter to be developed for publication.
Research, gather, and analyze data from multiple sources (subject matter experts, product managers) to develop content.
Develop information development and publishing strategies aligned with the department standards as well as to meet project-specific requirements by consulting with the Technical Publications leadership team and the cross-functional product team.
Develop world-class product information with simple and concise English by organizing ideas and translating complex technical terms into information any reader (both native and non-native English readers) can understand.
Clarifying terminology and work with software developers for achieve consistencies in the product and documentation.
Participate in product design reviews.
Review product design and UI and revise UI messages.
Manage and lead multiple assignments simultaneously, while working independently and with other writers.
Complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
Proactively seek solicit feedback from internal and external readers.
Analyze and prioritize technical feedback from various audiences and drive necessary changes into documentation or products.

Bachelor's degree in Computer Science or any engineering field.
Superb interpersonal communication skills, particularly where technical information must be conveyed in a clear way.
Strong technical aptitude to learn products by hands-on experience.
Must have excellent writing skills, 15 + years of experience in software documentation, online publishing, online help development, API documentation, installation and user guides, release notes.
Proven technical writing and editing skills.
Superior command of the English language including rules and usage.
Experience with API tools, such as Swagger.
Proficiency in DITA, XML, and Adobe Acrobat is a must.
Proficiency in SDL Tridion Docs or another Component Content Management System (CCMS) is a must.
Strong understanding of topic-based authoring and reusable information architecture is a must.
Experience with agile software development process and tools, such as JIRA and Confluence is a must.
Experience with video creation is a plus.

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing.
We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent).
We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

Senior Technical Writer

Key skills