Key skills
CommunicationCollaboration
About this role
Role Overview
- Moderate comments and direct messages daily across social media channels, ensuring timely, professional, and brand-aligned responses
- Drive proactive engagement by initiating conversations, fostering discussions, and encouraging meaningful interactions beyond moderation
- Identify and escalate sensitive interactions, potential risks, or reputational issues in line with internal processes and client guidelines
- Monitor community sentiment and provide basic qualitative reporting to capture audience feedback, recurring themes, and actionable engagement insights
- Contribute to structured engagement routines and best practices that improve interaction quality, consistency, and community trust
- Build strong relationships with followers to strengthen loyalty and long-term audience trust
- Collaborate with internal teams to align community activities with broader communication and campaign objectives
- Stay up to date with social media trends, platform updates, and community management best practices
Requirements
- Bachelor’s degree with 5+ years of experience in community management, social media engagement, or moderation
- Strong understanding of online communities and hands-on experience managing comments, direct messages, and follower interactions on LinkedIn and X
- Proven ability to drive proactive engagement and build audience loyalty
- Experience in sentiment monitoring, qualitative reporting, and escalating sensitive interactions
- Analytical mindset with the ability to turn audience feedback into actionable insights
- Experience contributing to structured engagement routines and cross-team collaboration
- Ability to work independently, manage priorities, and perform well in fast-paced environments
- Fluency in English
Benefits
- Competitive compensation & benefits package
- Hospitalization plan
- Hybrid working model
- Meal allowance
- Mobility budget or commuting allowance (if applicable)
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- Personalized development plan for targeted career growth