About this role
Role Overview
- Ensure we meet our customers' Service Level Agreements, and respond to incidents in a timely and professional manner
- Proactively monitor production environments to ensure scalability, availability, and security
- Improve the alignment of service performance to customers and co-workers by reducing or eliminating manual and repetitive tasks, reducing bottlenecks and inefficiencies from services
- Create, deliver, and manage business critical services that are used 24/7 by customers and co-workers
- Work closely with Development and DevOps teams to give them tools for their job and support the application release process
- Be involved in designing, building, and scaling our global product platform
Requirements
- An equal amount of time will be spent building software to automate the manual work you do and providing operational support to the products you cover
- Balance feature development speed and reliability with service-level objectives
- Incident response, diagnosis and follow-up on system outages or alerts
- Performing and assisting in root cause analysis and blameless post-mortems to enable incidents to be understood and avoided in the future
- Proposing improvements to the infrastructure and product
- Improve reliability, quality, and time-to-market of our software solutions
- Provide out-of-hours support based on on-call rota
Benefits
- Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.