Key skills
CommunicationRemote Work
About this role
Role Overview
- Receive, analyze, and log technical requests for our DXR solutions
- Perform remote diagnostics to efficiently resolve incidents
- Create and manage Work Orders with transparent communication to the customer
- Handle complaints and safety-related escalations
- Contribute to knowledge development by writing knowledge base articles
Requirements
- Strong customer-oriented mindset ("Customer First")
- Excellent written communication skills and advanced proficiency in technical documentation
- Strong analytical skills and ability to resolve problems remotely
- Minimum three years' experience in an engineering, medical, or scientific environment
- Prior experience in a role involving direct, ongoing customer interaction
Benefits
- Health benefits
- 401(k)
- Flexible working hours
- Paid time off
- Remote work options