About this role

Configure and customize core ITSM modules including Incident, Problem, Change, Service Catalog, and Knowledge.
Develop technical logic using Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
Build automated Flows and Subflows within Flow Designer to replace legacy workflows and streamline processes.
Design Custom Actions in Flow Designer to extend platform functionality and handle unique business logic.
Implement IntegrationHub solutions to connect ServiceNow with third-party enterprise applications and services.
Develop REST/SOAP integrations and manage API connectivity for seamless data exchange.
Configure and maintain MID Servers to facilitate secure communication with on-premise infrastructure.
Manage Security Rules and Restricted Caller Access (RCA) to ensure secure cross-scope application communication.
Build Service Catalog items, including complex Record Producers and multi-step Order Guides.
Lead requirement gathering workshops with stakeholders to translate business needs into technical designs.
Promote OOTB functionality to minimize technical debt and ensure smooth platform upgrades.

Senior Applications Developer

Key skills