Develop and present customized solutions leveraging Sprinklr's AI-powered platform
Collaborate with sales and consulting teams
Design and showcase advanced automation solutions
Provide strategic guidance on Voice architecture and hybrid-cloud environments
Create technical and system architectures for current environments
Collaborate with cross-functional teams to ensure ethical use of AI
Lead presales activities including building presentations and facilitating workshops
Validate customer requirements with the Sprinklr ecosystem

Bachelor's degree in computer science, mathematics, or engineering; Master's degree preferred
7+ years of experience in Contact Center & UC solutions
5+ years of experience with software architecture and design within CCaaS systems
Demonstrated experience in solutioning use cases with Gen AI, LLM, RAG based approach
Expertise in cloud contact center ecosystems (Cisco Webex, Genesys, Amazon Connect, NICE, Five9)
Strong knowledge of AI, automation, and ML frameworks
Clear communicator with executives and IT leaders
Ability to do deep discovery of customer’s architecture framework

Voluntary healthcare coverage
Paid time off
Open Mentoring Program
401k plan with 100% vested company contributions
Flexible paid time off
Holidays
Generous caregiver and parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage

Lead Solutions Architect

Key skills