Maintain the configuration, operational stability, and integrity of the healthcare system's experience feedback platforms to support accurate data collection.
Proactively monitors and reports on experience platform performance to identify gaps in the data pipeline (e.g., delivery failures or missing contact info) to ensure system reliability.
Serves as the primary administrator for experience platforms; executes system configurations, user access management, and routine maintenance to ensure stability.
Investigates root causes of system discrepancies and manages the resolution process by initiating and managing support requests to vendors (e.g., Press Ganey) or internal technical teams.
Audits system inputs and outputs to ensure that the technical pipeline delivers accurate experience data for organizational reporting.
Supports the technical deployment and testing of new platform features, including AI-driven feedback tools, to ensure innovations function as expected.
Identifies opportunities to automate manual technical tasks or routine checks to improve overall system efficiency.
Creates and maintains documentation for platform processes to ensure technical support and knowledge sharing within the department.
Maintains knowledge of emerging experience technology trends and vendor product roadmaps to support future system enhancements.

Bachelor's Degree in computer science, information technology or related field required or relevant experience
2+ years experience in systems analysis, platform administration, or technical operations required or relevant education
Technical proficiency in managing data flows and troubleshooting integration points between systems.
Ability to work independently, make technical decisions, and manage multiple platform priorities simultaneously.
Demonstrated ability to adopt and evaluate emerging technologies, such as automation and AI, to improve system efficiency.
Excellent interpersonal skills with the ability to translate technical requirements for non-technical stakeholders across the organization.
Strong analytical skills to bridge the gap between business needs and technical solutions.

Experience Systems Analyst

Key skills