Director of Business Operations

Role Overview

• Manage day to day operations of clinics that includes supervision of the behavioral health clinic office manager and billing supervisor
• Provide business support to residential recovery programs around invoices, procurement, and billing.
• Work with A&F analyst to prepare financials and bill contracts where appropriate.
• Process and approve payments to vendors ensuring that invoices are charged to the proper GL codes.
• Develop and submit monthly/quarterly/annual billing reports for local, state and federal funding sources to include salary schedules; payment, statistics and progress reports.
• Act as a business partner to the Division Director providing analysis of trends and recommendations for changing business environment including ongoing analysis of salaried versus FFS models, assessment of overall costs, productivity analysis.
• Analyze actual results versus budgeted and prepare monthly reports, make all necessary adjustments.
• Become subject matter expert (SME) with billing system and assist in ongoing evolution of EHR system.
• Review monthly key outcome and performance data reports with clinical personnel and Division Director.
• Monitor effectiveness of activities, ensuring that outstanding authorizations, billings, postings, collections and accounts receivable are within established time limits.
• Work with billing supervisor to ensure bad debt is within industry standards.
• Liaison with SMOC Finance through periodic meetings with Chief Financial Officer and Controller.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.

Requirements

• 5 years of relevant experience, BA required
• Experience working in behavioral health & third-party billing.
• Management and Project Experience
• Experienced in a variety of computer software programs
• General familiarity with Electronic Health Records
• Ability to interface with technology vendors
• People and Team skills; ability to work in a multidisciplinary environment and collaborate.
• Solid written and verbal communication skills
• Reporting experience.

Benefits

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.