Lead implementation projects for enterprise customers from Sales handover through First Value delivery and project close
Serve as a primary point of contact and source of customer reference for onboarding and one-off projects related to linguistic AI-driven setups
Build and maintain structured project plans, keep the documentation up to date and stakeholders informed throughout the project
Coordinate across Intento's internal teams — Solutions, AI Curation, Support, Product — to manage dependencies and keep delivery on track
Actively monitor active projects for risks at regular intervals; escalate issues to the right internal stakeholders promptly and in the right format
Manage project scope against the contract and SOW; communicate what is and isn't included clearly to the customer, and flag scope creep appropriately

2+ years in a customer-facing implementation, onboarding, or project management role at a B2B SaaS company
Demonstrable experience managing multiple concurrent projects with external clients
Experience in managing cross-team communication
Working knowledge of the localization industry and/or machine translation technology
Comfortable working in technically complex environments, with experience on projects involving software integrations, APIs, or data-heavy workflows
Strong written and verbal communication skills in English (additional languages are a plus)
Familiarity with project tracking tools (Jira, Linear, Asana, or equivalent)

Customer Onboarding Manager

Key skills