Intensive Care Manager, Adult

Role Overview

• Provide continuous treatment team care management services to consumers with severe and persistent mental illness and other team members’ consumers.
• Continual assessment of consumers’ needs, and development of individualized service plan and crisis plan with measurable goals to ensure needs are met.
• Assist with referral and linkage to community resources and advocate for consumers whenever necessary.
• Participate in rotating on-call schedule, which includes after hours and weekends.
• Ensure consumers are seen upon discharge from the hospital and Diversion Services within Agency standards.
• Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated.
• Ensure efficient transition of consumers when needed within the Agency and the community.
• Meet productivity standards as indicated in the Policies and Procedures.
• Meet regularly with Care Management Supervisor (individual and group).
• Attend morning and weekly team meetings as scheduled.
• Follow-up with the plan(s) developed in each meeting.
• Facilitate education of consumer and/or involved collaterals to psychiatric diagnosis and appropriate treatment options.
• Respond to urgent/crisis consumer needs as appropriate to position with assistance of supervisor, crisis services, and clinic staff by developing plans and interventions
• Develop and maintain relationships within family unit and friends.
• Ensure timely and appropriate documentation as required by the Agency.
• Develop and maintain community relations through prompt follow through with contacts.
• Complete individualized review (concurrent review) based on consumer’s needs to be provided to payor.
• Participate in rotation to facilitate daily group activities for consumers involved with CTT.
• All duties associated with Care Manager I.

Requirements

• Bachelor’s degree (B.A., B.S.) in Mental Health related field.
• Valid Tennessee Driver’s License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Personal Automobile Insurance

Benefits

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Basic Life and AD&D Insurance
• Short
• & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b
• Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts